GENERAL CONDITIONS

  • Public rates per room per night in Mexican pesos - MXN plus taxes (16% VAT + 5% ISH). In case you need to pay for your reservation in dollars, it will be charged at the exchange rate established by the hotel. Payment can be made in cash or credit card as requested. Please indicate upon arrival the type of currency you wish to pay in.
  • Consider a charge of $484 MXN taxes included per additional adult.
  • Consider charge of $242 MXN tax included per minor (4 - 11 years old)
  • Pets are not allowed
  • The facilities are not fully accessible for the elderly or wheelchair users IF there are elevators and stairs. This is for your consideration
  • Parking is available, but space is limited and subject to availability.
  • Smoking is not allowed in the facilities. A penalty of $500 MXN will be charged per infraction.

HOURS

  • Check in time (Check In) 15:00 hrs. and check out time (Check Out) 12:00 hrs.
  • Check Out after 12:00 hrs. without prior notice will cause additional charges. If you need to leave later you can request it in advance. It will be confirmed according to availability subject to a charge corresponding to the season booked and time requested.
  • Credit card information is required to make reservations, only as a guarantee. Payment of your reservation can be made at the time of your arrival.

In case of guaranteeing your reservation with PayPal, the hotel will charge 1 night of lodging at the time of booking.

FLEXIBLE RATES POLICIES:

  • Changes or Cancellations 7 days prior to arrival are free of charge, if the cancellation or modification occurs outside of the policies and/or the guest does not show up the day of arrival will be charged one night plus taxes to the credit card as a guarantee.
  • During the season from December 20 to January 8: Changes and cancellations 14 days prior to arrival date are free of charge, if it occurs outside the policies and/or the guest does not show up the day of arrival will be charged 50% of the total reservation with taxes to the credit card as a guarantee.
  • In case of any early departure no refund will be made.

NON-REFUNDABLE RATES POLICY:

  • In case of modification or cancellation of the reservation, the total amount of the stay with taxes included will be charged to the credit card used. Non-refundable. The charge is made at the time of reservation.
  • In case of any early departure no refund will be made.

WE ACCEPT PAYMENTS IN:

Visa, Mastercard, American Express, Cash, Deposits and/or Bank Transfers.

*By booking through our web page you accept all the terms and conditions mentioned above.