Through this privacy notice, you are informed that the personal information provided to the Casa Lucia hotel when completing the registration forms - in digital or printed format - and the telephone communication with our authorized personnel, such as name, address, telephone number, email address, nationality and special celebrations data will be used to offer you the services requested from us. These services include reservations, purchase of packages, membership in our loyalty program or any other related service, to inform you of new services, to inform you of any changes to previous services, to offer special promotions and services and other tourism products, as well as to check the quality of the services we offer. All the above is done to provide you with a better service and to identify your personal preferences in order to make your stay as pleasant as possible.

If any information about your health condition has been provided, considered according to the laws as personal, it will be used with the only purpose of providing you with a personalized service and make your stay more comfortable. In this case, you expressly authorize the use of the information and the Casa Lucia hotel will comply with the appropriate security measures, guaranteeing its confidentiality at all times.

We also inform you that your information could be transferred to affiliated companies, subsidiaries or associated with the company, to national or foreign third parties to offer accommodation services and products. If you do not express your opposition to your information being transferred in this way, it will be understood that you have given your implicit consent to do so.

At any time you can revoke your consent to the processing of your personal data and you can exercise your right to access, modify, cancel and oppose the processing of any personal information given. Such a request must be submitted in writing to the Casa Lucia hotel with attention to the personal data department at the address calle 60 474 A, 53, Calle 55 Col, Centro, 97000 Mérida, Yucatán, México the hotel will send you a written response to the postal address or mail address you provided in the previously written request.

The Casa Lucia hotel reserves the right to make any changes or updates to this Privacy Policy at any time. In such case, any modification will be available on our website.